AML Policy

Our commitment

Satqo is operated by Fluenta SAS, a company registered in Uruguay. We don’t want to move money that comes from crime, pays for crime or is subject to sanctions. This policy explains the controls we apply to every merchant and every payment.

A risk-based approach

The checks we run depend on the risk: the size and pattern of payments, the networks and assets involved, the merchant’s business and where it operates. Higher risk means more checks, earlier.

Screening every incoming payment

When a payment arrives, the sending address is scored by independent blockchain analytics providers for links to sanctions, fraud, darknet markets, mixers, hacks and similar sources.

If the score is above our threshold, the funds are held on their receiving address. They don’t reach your spendable balance, can’t be paid out and can’t be spent by card until a person has reviewed them.

After review we either release the funds, return them where that is possible and lawful, or keep them frozen and report them to the competent authority.

Sanctions

We don’t provide services to people, companies or countries subject to UN, EU, UK or US (OFAC) sanctions. Addresses that appear on sanctions lists are blocked, and we don’t open accounts for businesses based in comprehensively sanctioned jurisdictions.

Knowing our merchants

Every account starts with basic details. We ask for more when the risk calls for it: when volumes grow, when a business is in a sensitive sector, before a card is issued, or when payments are flagged.

Verification can include identity documents for owners and directors, company registration documents, a description of what you sell and to whom, and evidence of the source of funds.

Businesses we don’t accept

• illegal goods or services, including drugs, weapons and counterfeit goods;
• mixers, tumblers and other services built to hide where funds came from;
• fraud, Ponzi or pyramid schemes, and unlicensed investment offers;
• unlicensed gambling;
• anything involving sanctioned people or countries.

Some other sectors, such as licensed gambling, adult content and high-value goods, can be accepted only after full verification.

Monitoring payouts and card spending

Payouts are screened against the same risk data before they leave, and large or unusual payouts can be held for manual approval. Card transactions are also monitored by our card-issuing partner.

Reporting and cooperation

Where the law requires it, we report suspicious activity to the competent authorities, including Uruguay’s financial intelligence unit (UIAF) at the Central Bank of Uruguay, and respond to lawful requests from regulators and law enforcement. The law may prevent us from telling you that a report has been made.

Records

We keep verification documents, payment records and the results of our checks for at least five years after an account is closed.

What we may do

To meet these obligations we may hold or refuse a payment, pause payouts, limit or close an account, or freeze funds. If you think we got it wrong, write to compliance@satqo.com and a person will review the decision.

Contact

Compliance questions or reports of suspicious activity: compliance@satqo.com.